Shelly- My Friend the Realtor.
Some of you may know I just moved to Salt Lake City about 3 weeks ago.
The process started with my co-worker and now friend Trish, who early on offered to set me up with the ”Best Realtor in the World“, as she called her. Thinking I could use the best in the world, I agreed and so started my adventures with Shelly.
Once I agreed to move forward with Shelly, I received a phone call to discuss my criteria. By the next time I came to SLC, a week later, Shelly had sifted through over 50 properties to create a visiting list of 20. She picked Trish and I up at my hotel and before I knew it, I was in the back seat with a stack of the properties she had prepared, in planned viewing order. That day, we saw an unbelieveable 20 properties in one day. The list of 20 quickly became a list of 5. We chose a house to bid on, which as it turns out was not meant to be for me.
About this time Shelly went into overdrive. She mentioned that although we were not able to get the house I liked, she would find me something as good or better. At this point, Shelly recruited her husband, who she thought also understood my taste. They saw another 2o properties which in turn became a list of 10 to check out.
We went out on a viewing rampage again, and I found a house I love.
The difference between Shelly and any other Realtor I’ve had is good listening practices and personal involvement. We could all learn something from Shelly. After our first outing together, she knew exactly what I wanted. Furthermore, she trained her husband to know what I liked and took personal time to find what I needed. After a little while, it started feeling like I had a realtor friend who was giving me special attention.
After the closing Shelly called me to meet at the house so she could give me the keys. “I’m bringing David” (her husband), she said. When I asked her why, she said, so we can help you unload your moving truck (a 26 ft truck I rented to move from NJ). I fought the idea, but she and David would not have it any other way. They helped my son and I unload in the snow.
When I went inside the house, all the shower heads in all 3 bathrooms had been replaced with beautiful, high-end heads. Then I remembered I had mentioned to her during our walkthrough of the house that I didn’t like the shower heads in the house.
Suddenly I realized I DID have a friend who was a Realtor. She had transformed a transaction into an emotional, fun and personal experience. Did she make money? Yes, but she made a friend in the process. Now I too know “The Best Realtor in the World“.
Extreme Customer Satisfaction is giving the customer Slightly more than they expect. Shelly you had me sold on you on the first day !
If you need Shelly, look up Remax Results (866-806-sold)i n Salt Lake City and tell them you’d like to work with the best agent in the world, they’ll know who you mean. You’ll be glad you did.
Thanks Shelly and David, you guys Rock !
Posted by Rudy Vidal 
