Enough Complaining !

One of the reasons I have concentrated on business as a way to increase quality of life through XCS is because businesses have the power to reach and influence so many people.  (it’s also my sphere if greater influence - small point)

Some of you may know that I have recently moved to Salt Lake City and that my experience here has, thus far, been very good.  One of the key points in my transplantation from the greater New York area is that I have been making some unexpected changes in the process. 

There are things I no longer do, and more surprisingly, there are things I have never done before which I now do (for example, for some reason, I have stopped watching TV, and I have started being more friendly with my neighbors).  I attribute this change to the influence of people and the local culture.

So, it occured to me that although there are many businesses that can reach many people, there are many more PEOPLE that can reach Businesses.    That perhaps, the responsiblity to improve customer satisfaction is not only on the shoulders of the corporations but also on each one of us. 

Maybe we, the customers, should give companies “slightly more than they expect” in the form of our patience and understanding as well as our intolerance for the deliberate disregard of customer centricity.

Maybe we need to be more understanding, explain and make them understand without loosing our heads, but also be willing to take action when companies refuse to consider the customer as a vital part of their structure.  We can help too. 

Our role on this stage should not be limited to complaining about their lack of consideration.  We should also do what we can to influence them, in the spirit of building relationships not in a threatening spirit to leave their patronage.

Is this too mushy?  May be.  But I’m tired of complaining and closing bank accounts.  Maybe I just need to sit down with Wells Fargo and ask them to understand me as I try to understand them a little better.

I’m not ready to go hug my local banker, but I feel a little softer.

Committed to XCS !